Was your Wizz Air flight delayed, canceled, or overbooked? If so, you may be entitled to compensation of up to €600 under EU Regulation EC 261/2004. However, many passengers give up on claiming their rights because they’re unsure how to file a claim.
This article provides a step-by-step guide to help you file a compensation claim with Wizz Air easily and effectively.
Step 1: Know Your Rights Under EC 261/2004
Before filing a claim, you need to know when you’re eligible for compensation. Wizz Air must compensate passengers if:
✅ The flight was delayed by 3+ hours at arrival
✅ The flight was canceled less than 14 days before departure
✅ You were denied boarding due to overbooking
✅ The disruption was within the airline’s control (e.g., technical issues, crew shortages)
📌 Compensation amounts:
- €250 for flights up to 1,500 km
- €400 for flights between 1,500 and 3,500 km
- €600 for flights over 3,500 km
Step 2: Collect All Required Documents
You’ll need to provide proof of your travel and the disruption:
🧾 Documents to prepare:
- Flight booking confirmation
- Boarding pass (if available)
- Communication from Wizz Air (email, SMS, etc.)
- Receipts for any additional expenses (e.g., hotel, meals)
💡 Tip: The more documentation you have, the stronger your claim.
Step 3: Check Your Eligibility
Use a free tool to check if you qualify for compensation. Some options include:
You can also use Wizz Air’s own customer service portal to start the process directly.
Step 4: Submit Your Claim on the Wizz Air Website
To file a claim with Wizz Air:
- Go to: Wizz Air Customer Service Portal
- Choose the “Compensation and refund” section
- Fill out the form with:
- Your personal and flight details
- Reason for your claim (delay, cancellation, denied boarding)
- Attach all relevant documents
- Submit the form and wait for confirmation
Step 5: Wait for a Response
🕒 Wizz Air typically responds within 30 to 60 days.
If your claim is approved:
- You’ll receive the compensation via bank transfer or the payment method of your choice.
If your claim is denied:
- Don’t give up! You have other options.
Step 6: What to Do If Wizz Air Rejects Your Claim
If Wizz Air denies your compensation without a valid reason, you can:
- Escalate to a National Enforcement Body (NEB)
Find your country’s NEB on the European Commission website - Use a compensation service (e.g., ClaimHelp, AirHelp)
They’ll handle the legal process and charge a fee only if you win - File a small claims court case (if you’re confident in your legal rights)
Frequently Asked Questions
Q: How long do I have to file a claim?
A: Time limits vary by country but usually range from 1 to 6 years.
Q: Can I claim for a flight from years ago?
A: Yes, as long as you’re within the legal time frame of your departure country.
Q: What if I booked through a third party or travel agency?
A: You can still file the claim directly with Wizz Air.
Filing a compensation claim with Wizz Air is easier than you might think—especially when you’re equipped with the right information and tools. If your flight was delayed, canceled, or overbooked, don’t leave money on the table.
💼 Use this step-by-step guide to claim what you’re entitled to—up to €600 in compensation.
🚀 Start your claim today and let Wizz Air know you know your rights!